Refund policy
Refund Policy
Due to the perishable nature of our artisanal food products, we do not offer standard refunds or accept physical returns on our curry jars.
All refunds, replacements, or account credits are issued entirely at the discretion of Curry Girl.
Damages & Broken Jars
We take great care in packing your orders, but if your product arrives broken or damaged during transit, we want to make it right:
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You must contact us at bali@curry-girl.com within 30 days of receiving your package.
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Photo proof is required. To process a replacement or refund for a damaged item, you must email us a clear photograph showing the broken jar or damage.
Exceptions & Non-Refundable Items
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Because our simmer sauces are grocery items, we cannot accept returns or issue refunds for changes of mind, taste preferences, or open jars.
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We cannot accept refunds on sale items, bundle promotions, or digital gift cards.
Refunds (If Approved)
If a refund is approved by our team, it will be processed automatically back to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional processing time to post the funds to your account.
For any questions regarding your order, please reach out to us anytime at bali@curry-girl.com.